Blue Label’s strategy to create and preserve value for all its stakeholders is based on four equally important pillars (Reach, Innovation, Trust and Efficiency), all of which are deeply embedded in our operations and corporate culture.
REACH
Expand our distribution channels in banking, retail, independent and informal markets, while investigating new, primarily digital channels.
Add innovative products and services to our portfolio.
We are a magnet for foot traffic to our customers' retail and digital environments.
INNOVATION
Deliver world-class customercentric solutions across our businesses through platform renewal, improvement, innovation and transformation.
Agile systems support our entrepreneurial culture and add flexibility that increases our speed to market.
TRUST
Maintain a customer-centric approach.
Provide exceptional service that is intelligently tailored to the needs of and builds trust with merchants, suppliers and customers.
EFFICIENCY
Continuously improve the efficiency of business processes and capital allocation.
Developed in 2018, this strategy proved to be resilient through Covid-19 and because of this durability, we remain confident that it will also sustain our operations as we recover from the aftermath.
Expanding our reach, promoting innovation, building trust and efficient business processes are not only noble ideals, but also the foundation on which our growth and success are built.
The Group continues to live up to its purpose of enabling the fulfilment and upliftment of people in South Africa by providing them with a wide range of diverse, value-adding products, services and solutions.
Our continued investment in technology, carrier grade platforms and scalable operating structures assist the Group in expanding our reach, improving service delivery and speed to market. We accelerate innovation, go-to-market strategies and digital enablement.
Our relationships are vital. We develop deep and mutually beneficial long-term partnerships with the mobile network operators (MNOs), retailers, banks, and independent outlets.
We also continue to expand our digital solution footprint with active points of presence (POPs) in the main market, retail and petroleum channels, and our ability to extend the reach of electricity sales and revenue assurance for municipalities further entrenches our relationships and provides exclusivity for other Group products and services.
Our ultimate goal is to drive the financial inclusion of previously underserved markets. We grow our 'hub and spoke' model into informal markets in South Africa, where our service is differentiated by extensive engagement and training combined with the provision of marketing material that enhances our customers' businesses.
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In a challenging economic and competitive environment, innovation sustains our growth.
Our deep understanding of customer needs and wants informs both our platform functionality and our product and service offerings. We seek out strategic joint ventures or acquisitions for new product or platform capability and invest in technology that enables us to be ahead of the game.
We are constantly exploring new ways to improve and learn, and we enhance our proprietary platforms by continually refining our processes, software and hardware, while at the same time investing in the required skills and expertise. Targeted analytical processes, machine learning and artificial intelligence can assist the Group to use the data we receive to design better products and services and enable us to know our customers and their diverse needs better. This allows us to craft the best product or solution for a particular customer, based on refined algorithms.
As a result, Blue Label can now also white label its core technology offerings and deploy consumer applications to specific communities with content and bespoke service requirements.
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The Blue Label ecosystem relies on suppliers, technology, devices, merchants and customers working together for mutual benefit. The Blu Approved brand embodies trust and reliability. We deliver enormous volumes of mission critical transactions to massive audiences and customer bases on a real-time basis.
We invest in significant additional measures to avoid redundancy for improved stability and business continuity. We have virtually no downtime, and our platform, systems and devices work efficiently.
Across all our stakeholder groups, we have vigilant and accessible processes in place to engage and service all interest groups and customers. The quality of our technology, in conjunction with ongoing innovation, allows our entire ecosystem to evolve alongside us.
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We strive to maximise all of our assets to become the lowest-cost producer or distributor of transactions, messages and digital products, especially through scalability and platform refactoring. Our investment in infrastructure and software improves stability and ensures future capacity.
An efficient treasury function is essential to the success and profitability of our business. Primarily within The Prepaid Company, Comm Equipment Company and Cigicell, this function enables the acquisition and wholesaling of all products. It also supports Blue Label's funding of electricity projects and increases the funding of third-party hardware sales.
With great care for our environment and the society within which we operate, we understand the importance of sustainability and the importance of operational efficiency therein.
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