Compliance report

Regulatory compliance report

The IRCC oversees the discharge of regulatory compliance responsibilities. The Committee monitors, assesses, researches and reports on the regulatory environment in which the Group operates. The IRCC reports to the Audit, Risk, and Compliance Committee (ARCC).

The process of compliance management encompasses:

  • identifying and prioritising all Acts and regulations at a national level applicable to Blue Label;
  • incorporating regulatory requirements into control measures such as standard operating procedures, processes, manuals, and policies;
  • recommending corrective measures or steps to ensure compliance; and
  • monitoring compliance through the adequacy and effectiveness of control measures.

The risk of non-compliance is being managed through:

  • the annual review and update of the Group regulatory universe;
  • the compilation of compliance risk management plans for high-risk legislation utilising external service providers; and
  • the continuous monitoring of the regulatory environment.

The regulatory environment changes constantly. We proactively contribute to and manage our regulatory environment by taking care of the interests of all our stakeholders and clients.

The Board is satisfied that the Company has complied with all relevant provisions of the Companies Act of South Africa and the JSE Listings Requirements and has operated in conformity with the Company's MOI during the year.

The information alongside summarises the status of the top two pieces of legislation within the Group:

Protection of Personal Information Act, 2013 (POPIA)

POPIA gives effect to section 14 of the Constitution, which provides that everyone has the right to privacy. The Act promotes the protection of personal information processed by public and private bodies and seeks to balance the right to privacy against other rights such as access to information.

The following POPIA initiatives have been implemented to ensure compliance at 31 May 2022:

  • Group Compliance Framework has been developed;
  • POPIA information sessions have been presented to the various subsidiaries, associates and stakeholders;
  • POPIA questionnaires have been completed;
  • POPIA-related policy documents have been prepared/updated;
  • POPIA Committee established to meet bi-annually;
  • POPIA Control Risk Management Plan has been completed to assist risk management;
  • Promotion of Access to Information Act, No. 2 of 2000 (PAIA) manuals are being developed/updated; and
  • POPIA impact assessments have been prepared to perform gap analyses. These impact assessments are ongoing based on new products/initiatives being introduced throughout the Group.

Two information requests were received from the Information Regulator during the first three months of the financial year. The information was duly supplied to the Regulator and no further correspondence was received thereon.

Cybersecurity and Cybercrime Bill, 2021

BLT operations rely heavily on technology platforms to facilitate service delivery, which increases the risk of cybercrime. It is therefore of critical importance to maintain the integrity and stability of key IT systems to protect stakeholder interests against increasingly sophisticated targeted attempts at digitally assisted fraud, which is one of the main objectives of the Cybersecurity and Cybercrimes Bill, 2021.

Examples of data messages deemed harmful by the new law include those which incite violence or damage to property; threaten persons with violence or damage to property, and those which contain an intimate image. Other offences include cyber fraud, forgery, extortion and theft of incorporeal property.

The unlawful and intentional access of a computer system or computer data storage medium is also considered an offence, along with the unlawful interception of, or interference with data.

Cybersecurity threats remain a critical ongoing risk and form a significant part of our technology investments. Stringent standards for information and infrastructure security controls have been reviewed and reinforced over the year. We proactively assess our vulnerabilities and risk of exposure on an ongoing basis while driving cyber risk prevention, assessment, and education programmes to maintain vigilance. We are embedding security as a core component within platform delivery via governed development mechanisms and implemented detection capabilities and response processes in our environment.

The focus was on the suite of the NIST Cybersecurity Framework controls in line with our approved strategy. The following have been accomplished along the NIST suite of controls:

  • implementation of Security Operations Centre services;
  • security awareness training campaigns through the KnowBe4 platform;
  • designed and implemented cybercrimes and incident management processes; and
  • developed incident response and incident response testing as well as scenario planning.