B-BBEE
Broad-based black economic empowerment
BCOMPT
Bachelor of Accounting Science
BCM
Business continuity management
BCP
Business continuity plan
BLC
Blu Label Connect Proprietary Limited
BLD
Blu Label Distribution Proprietary Limited
BLDS
Blue Label Data Solutions Proprietary Limited
BLU
Blu Label Unlimited Group Limited
BLUVOUCHER
Digital voucher system of Blu Label
BLUADVANCE
Advanced prepaid electricity solution
BLUNOVA
Data and decision science platform of Blu Label
BMF
Black Management Forum
BPROC
Baccalaureus Procurationis
CANSA
The Cancer Association of South Africa
CA (SA)
Chartered Accountant
CEC
Comm Equipment Company Proprietary Limited
CELL C
Cell C Limited and Cell C Holdings Limited
CEO
Chief Executive Officer
CIC
Customer Interaction Centre
CSAT
Customer satisfaction score
CSDP
Central securities depository participant
CSDP
Central securities depository participant
CSI
Corporate Social Investment
CSP
Conditional share plan
EAP
Employee Assistance Programme
EBITDA
Earnings before interest, taxes, depreciation and
amortisation
EME
Exempted Micro Enterprises
ERM
Enterprise-wide Risk Management
ERP
Enterprise resource planning
ESG
Environmental, social and governance
EVP
Employee value proposition
ICASA
Independent Communications Authority of South
Africa
ICT
Information and Communication Technology
IFRS
International Financial Reporting Standards
ILO
International Labour Organization
IoDSA
The Institute of Directors of South Africa
<IR> FRAMEWORK
The International Integrated Reporting Framework
IRCC
Internal Risk and Compliance Committee
ISMS
Information Management Security System
ISO
International Organization for Standardization
IT
Information technology
IVR
Interactive Voice Response
REMCO
Remuneration Committee
RITE
Reach, Innovate, Trust, Efficiency
RNC
Remuneration and Nomination Committee
ROCE
Return on capital employed
ROPA
Record of Processing Activities
SaaS
Software as a service application
SADC
Southern African Development Community
SAICA
The South African Institute of Chartered
Accountants
SARA
South African Reward Association
SDG
Sustainable development goals
SED
Socio-economic development
SETC
Social, Ethics and Transformation Committee
SIM
Subscriber Identity Module
SLA
Service-level agreement
SME
Small and medium-sized enterprises
SMME
Small, medium and micro-enterprises
SNGGT
SizweNtsalubaGobodo Grant Thornton Inc.
SOC
Security Operations Centre
STIP
Short-term incentive plan
