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Business model and strategic objectives

3

Nature of business

3

Vision, mission and values

5

How we work – business illustrated

6

Approach and reporting framework

8

Key facts

8

Highlights

11

Eight-year financial history

12

Operating organogram

14

Understanding material matters

15

Ethical leadership and business conduct

19

Leadership

20

Board of Directors

20

Senior Management

24

Chairman’s report

26

Conversation with Joint Chief Executive Officers

28

Financial Director’s report

32

Governance

40

Governance framework

40

King III summary

47

Governance of risk

51

Compliance report

52

Stakeholder relations

53

Remuneration report

62

Audit, Risk and Compliance Committee report

67

Social, Ethics and Transformation Committee report

71

Operating performance

72

Operational overview

72

Value added statement

78

Social practices

80

Human capital

82

Health and safety responsibility practices

85

Financial performance

86

Prominent notice

86

Statement of Directors’ responsibility

87

Approval of the financial statements

88

Declaration of Company Secretary

88

Directors’ report

89

Independent auditors’ report

93

Group statement of financial position

94

Group statement of comprehensive income

95

Group statement of changes in equity

96

Group statement of cash flows

98

Notes to the Group annual financial statements

98

Company statement of financial position

196

Company statement of comprehensive income

197

Company statement of changes in equity

198

Company statement of cash flows

200

Notes to the Company annual financial statements

201

Annexure to the Company annual financial statements

226

Shareholders’ information and administration

228

Notice of Annual General Meeting and proxy

226

Glossary

242

Administration

247