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Stakeholder relations
continued
Blue Label also holds an annual off-site
conference attended by Directors and
Senior Management. The purpose of
the conference is to obtain input and
feedback from attendees on strategic
and common operational matters.
Subsidiaries host their own
management, sales and strategy
conferences at least once a year.
Method of engagement
Staff meetings, newsletters, posters,
e-mails, staff notices posted on notice
boards, in the canteen and in
elevators, lunch and coffee station
discussions, line management
engagements on personal
performances, top management
presentations and briefings of strategy
updates, material acquisitions made,
interim and year-end financial results.
For those staff based in outside
regions, access to relevant information
is directed via the MyTrack portal.
Other forms of engagement include
wellness days, a carnival day, blood
donor drives, health campaigns, the
year-end awards ceremony, and social
events with employees, customers and
service providers. More details are
provided in the human capital section
on page 81.
From time to time, keynote and
motivational speakers are invited to
address discussion groups, breakaway
sessions and team building exercises.
Later this calendar year, Blue Label
Galaxy will be launched. This internal
communication platform will enable
comprehensive and targeted
communication with staff regarding
Company policies and procedures.
Dialogue process and outcomes
Newly appointed staff attend an
induction programme held at the
beginning of each month.
Innovation in our entrepreneurial
environment is nurtured and
motivation and values are reinforced
in a safe and rewarding environment.
Focus is on balancing the
organisation’s entrepreneurial spirit
with a structured work environment
by streamlining processes and
procedures in a relatively flat
organogram and an open
communication system. This year the
Group ran the “what’s the big idea”
initiative, which encouraged staff to
submit innovative and creative ideas
to enhance business for a reward.
Staff performance is reviewed
bi-annually with the intention of
measuring performance and reviewing
salaries. There is a forum to which
staff may make recommendations
and/or requests.
External training, coaching and
mentoring programmes are available
to staff on the recommendation of
their line manager.
See page 80 for more details of the
Group’s social practices.
Ongoing focus areas include the
identification and selection, as well as
the retention, of technically skilled
staff.
Stakeholder group
Providers of capital, including
shareholders, institutional and
retail investors and financial
analysts
f
delivering value to Blue Label’s
shareholders.
Nature of engagement
Engagement includes ongoing
and/or
ad hoc
meetings with senior
management, involving presentations
and discussions covering Group
financial performance, overview of
strategic direction and the investment
proposition.
Visits to head office and the
warehouse at No 75 Grayston Drive
and to a local shopping centre,
merchant trading grounds and our
customers’ sites are arranged on
request.
Individuals from this stakeholder group
and their contact details are registered
on the Blue Label investor database.
Questions received via telephone or
e-mail are answered expediently,
with a return time of no longer than
48 hours from receipt, with due regard
of close periods.
Method of engagement
Management undertakes local and
international roadshows to existing
and prospective institutional investors
and analysts, at which one-on-one and
group meetings take place.
Integrated annual report, interim
report and AGM.
The highlights of the interim and
year-end results are published in the
press as a short-form advertisement,
with more detailed information posted
on the website.
Material announcements are issued
through SENS via the JSE.
Ad hoc face-to-face meetings, group
meetings, teleconference and
videoconference calls with
management and/or the Head of
Investor Relations.
Speaker and presenter at local and
international investor conferences, JSE
showcases and other workshops.
Investor alerts are e-mailed to those
registered on our database.
Other activities as arranged by sell-side
analysts, banks and financial
communication and media houses.
Future focus areas include enhancing
financial disclosure of Cell C’s
performance, and that of other
acquisitions, to enable stakeholders to
fairly value their contributions to the
Group.
BLUE LABEL
INTEGRATED ANNUAL REPORT 2017
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