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BLUE LABEL INTEGRATED ANNUAL REPORT 2016
Stakeholder relations
continued
Stakeholder
group
Nature of engagement
Method of engagement
Dialogue process and
outcomes
By deepening our
understanding of the
interests of the communities
in which we operate, we
enhance trust and strengthen
relationships.
The TPC community channel
specialises in the
development and
empowerment of broad-
based communities through
the deployment of mobile
technology and products.
The community channel aims
to distribute the Group’s
products more widely, to
create job opportunities for
members of the communities
and to share a portion of the
revenue with them.
Senior Management, such as
the Group Head of Human
Resources and the Head of
Investor and Media Relations,
also engage regularly with
the business community,
professional associations and
research organisations across
various levels.
The Joint CEOs and Senior
Management are involved in
collaborative projects and
workshops with local and
international business and
secondary schools.
Management also takes
cognisance of the published
works of Financial
Technology Partners LP, Frost
and Sullivan, and the Institute
for Futures Research at the
University of Stellenbosch.
The outputs of relevant print,
electronic and social media
monitoring services are also
noted.
The Joint CEOs are regularly
recognised for their
contributions to
entrepreneurialism, business
development and the
community at large, if not as
award recipients, then as
judges. Some accolades are
listed in each of their
biographies on page 18.
Communities,
educational
institutions
and research
organisations
– participating
with leaders
in the
communities
in which we
operate
Formal and informal
meetings and forums.
Training and workshops.
Outreach programmes, as
requested.
Presentation at conferences,
participation in panel and
roundtable discussions.
Addressing public
conferences, roundtable
sessions on best practices,
governance and sustainability.
Frequent engagement with
lecturers, students and
scholars at formal and
informal settings. Case
studies assist the Group and
the community in gaining a
better understanding of
developments, challenges,
achievements and failures.
The Group, represented by
Executive Directors or Senior
Management, frequently
participates in group
discussions with the
community on business
entrepreneurialism and
administration.
The Group supports making
responsible contributions to
broader societal issues, be it
through its charitable donations,
CSI spend or in developing our
business model among
communities. See page 71 for
more detail.
The communities in which the
TPC community channel
operates mainly focuses on the
upliftment of their communities,
the enhancement of skills and
the delivery of services in their
mostly rural areas. These issues
are directly addressed by the
community channel, in focusing
on providing services, creating
job opportunities and
stimulating economic
upliftment.
These opportunities provide
extramural stimulus for senior
staff and enable them to extend
their knowledge, mentoring
reach and networks.
This provides the Group access
to talented individuals, while
gaining direct line of sight into
academia, where it may be able
to offer and receive learning.